Refund and Return Policy – Flowertopis ☕🌸

At Flowertopis, your satisfaction is our top priority. If you are not completely satisfied with your order, please review our Refund and Return Policy to understand how to proceed.

1. Return Eligibility

  • We gladly accept returns or exchanges within 24 hours of purchase for in-store orders or 48 hours of receipt for deliveries.
  • Items must be in their original condition—unopened, untampered, and in original packaging.
  • Due to the perishable nature of beverages, we cannot accept returns once the product has been opened or consumed.
  • Promotional or discounted items may not be eligible for return.

📌 For issues related to order mistakes or product quality, please contact us immediately for assistance.

2. How to Initiate a Return or Exchange

To start a return or exchange:

1️⃣ Contact Us: Email info@flowertopis.xyz or call 307-621-0431 with your order details and reason for return or exchange.
2️⃣ Provide Evidence: If the item is incorrect or defective, please include clear photos for verification.
3️⃣ Resolution: Our team will review your request and offer a replacement, refund, or store credit.

📌 Returns are only accepted for incorrect or damaged orders.

3. Refund Process

  • Once we approve your return request, we will process the refund to the original payment method within 3-5 business days.
  • Refund times may vary depending on your bank or payment provider.

📌 Refunds are not available for change-of-mind purchases or personal preference.

4. Exchanges

  • If you received the wrong item, we will exchange it for the correct product at no extra cost.
  • If your preferred item is unavailable, we will offer a store credit or refund.

5. Non-Returnable Items

For health and safety reasons, we do not accept returns or refunds for the following:

🚫 Opened beverages
🚫 Customized drinks (e.g., special requests, added toppings, extra sugar levels, etc.)
🚫 Items purchased through third-party delivery services (please contact the delivery provider for issues)

6. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or not as described, please notify us within 24-48 hours with clear photos.

✅ We will offer a replacement or full refund at no additional cost.

7. Shipping Costs for Returns

  • If your return is due to a mistake on our part or a defective product, we will cover all return shipping costs.
  • For other return cases, the customer is responsible for return shipping fees.
  • We recommend using a trackable shipping service, as Flowertopis is not liable for lost returns.

8. Late or Missing Refunds

If you haven’t received your refund after the estimated processing time:

✔️ Check your bank account and transaction history.
✔️ Contact your credit card company or bank (it may take additional time for the refund to be officially posted).
✔️ If the issue persists, contact us at info@flowertopis.xyz.

9. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, feel free to reach out to our customer support team:

📍 Store Address: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone Number: 307-621-0431
📧 Email: info@flowertopis.xyz
🌐 Website: https://flowertopis.xyz

☕ Thank you for choosing Flowertopis – Where Every Sip Feels Special! 🌸✨